‘Running out of hairdressing options’ or ‘How to lose a hairdressing client in 12 easy steps!’


my daughter and I had our haircuts. I put it off for a week or two so that my
daughter’s hair could get a bit longer since, like many teens, she wants it
long. And, to be honest, I’m sick of the Spanish Inquisition every time we go
to the hairdressers. I’m on my third hairdresser in two years. Or, to put that
into perspective, with about 6 cuts a year, that’s only 4 cuts each before I’ve
had enough of the unsolicited critiques lavished upon us such as:

1.     ‘Your hair’s very dry.’

2.     ‘Mmmm, [serious facial
expression] there’s a lot of splitting here, Mum.’

3.     ‘It’s a good idea to do a
deep condition once a month/once a week.’

4.     ‘This is a spray to lock in

5.     ‘Try this sample – it’s
really good for dry hair.’

Splitting hairs?! Nooooo!!

hair?! It’s my worst nightmare!

worse thing could a mother have to hear?! Perhaps some hairdressers genuinely
think they’re providing an educational service, but let me tell you, when you
say the same thing to your client every time you cut their hair, you’re giving
unwelcome advice and you’re becoming a liability to the salon.

then there’s the interrogation:

1.     ‘Do you condition your

2.     ‘Do you comb the
conditioner to the ends?’

3.     ‘Do you rinse your hair
after you condition?’

4.     ‘What brand of shampoo are
you using?’

5.     ‘Are you using the same
brand of shampoo as your Mum?’

6.     ‘Do you put your hair up in
the same place every day?’

the clincher…

7.     ‘Have you washed your hair
in the last 24 hours?’

sorry, what?! Could you be a little more demeaning, because I’m not quite
getting it!

not asking you to comb out my dreads. I don’t have a month’s worth of scunge on
my head. We don’t have a medical condition that’s stopping us from caring for
ourselves. We don’t smell bad. We don’t look bad. We look normal. Maybe it’s a
fair question to some clients, but I think you might be able to see, and smell,
when that question might be warranted.

happened to the concept that you might just want to feel good about yourself
when you leave the hair salon? It’s bad enough when I observe how average my
styling skills are compared to those of a professional – I don’t need to feel
like my hair can just never be shiny and smooth enough to satisfy my

this is a way to make money by flogging products – and my friends think it is –
then listen closely hairdressing salon owners… it is NOT working. I am leaving
your business and I will keep doing so until I find a salon from which my
daughter and I emerge feeling a little bit pampered and as if we are wholly and
completely good enough just as we are.

we’re worth it.

© Palitja Moore 2015

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